Had you chosen to persevere then you would have also been entitled to £5. Automatic compensation is only applied for installation delays when the Virgin Media is at fault. Click Reschedule. Email. m. Virgin Media will charge you £10. You can also view this in the My VM app . Hi Simoncruse, Thanks for your post and welcome to the forums. Options. Despite all of this, so far today: - Between 7:20-7:40am - 7x disconnects. I called Plusnet helpline and they said they couldn't contact the engineer either. I have followed the steps to check it online but the message says it’s unable to do so. Engineer no show. £9. Virgin Media might have technically deployed some form of IPv6 for a while but it has been hiding in plain sight! Luke’s tweet around IPv6 connectivity. Had a intermittent issue where my Internet would drop out once or twice a day for 5 minutes. com results as 10/10 with a manually configured IPv6 address from a valid Virgin Media IPv6 subnet. Solved: Hi, I've had this issue for a couple of weeks on and off. Downstream power should be between -6 and +10, Upstream power between 34 and 51. Navigate to “Help & Settings” and press the “OK” button. Stream from Virgin Media. I have checked your account and could see that the work order is active and scheduled for 2/3/2022 between 8 AM-1 PM. Phone number - 150 from a VM phone, 0345 4541111 from any other phone. Virgin Media services are only available in eligible Virgin Media network areas. Hi Pete, thanks for messaging us over PM, I am glad that this is on the way to becoming resolved. in QuickStart, set up and connections yesterday; Service down since Monday in QuickStart, set up and. We pointed out to him that the whole street had lost their landlines at the same time, but he insisted the only option was to fit a VOIP phone. He advised the home phone be left connected to the Hub. But be clear why you need the visit, because if there is no actual fault found with Virgin's own equipment there will be a charge of £25. After checking the newly installed box outside be couldn't find a connection so didn't install the line inside. No one turned up on Wednesday 7th and again no one turned up today Thursday 10th. Wednesday it was still not working, after 50 minutes on hold to Now they discove. The engineer was meant to come between 8am and 1pm, but has not arrived yet. 2. Solved: I have an Engineer appointment booked for Friday 13th January but I have a hospital appointment. But I’ve chosen Now Broadband for my tenancy. eg4go to live chat to resolve issues and book engineer. I’ve called customer - 5221667. Community FAQ Sign in. Thanks for joining me on PM and providing me the details to be able to book in the tech visit for the phoneline. Hi @MurphynBrown. I discussed this at length with the engineer when he visited and specifically asked if there was anything external that could be affecting my signal and he advised that there was not. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. 1st one replaced the box with two previous models but same problem. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment. At the same time I cancelled my virgin TV and broadband service. Installation of a landline and broadband installation takes approximately 14 days. Joining in. I took the day off work especially as well. Turned hub to modem mode and attached a router. Check out the do's and don'ts, in our Community FAQs. Eh, that's exactly why I left Virgin media. on 08-06-2023 16:51. Sorry to hear you are having issues setting up the Quickstart kit. Hi, We're moving house tomorrow and so last week my partner phoned customer support to arrange a moving date and an engineer to install a connection at our new house. Eliminating the HDMI port & lead is the next step. We would like to show you a description here but the site won’t allow us. If you’ve ran a test on your services or contacted us because you’re experiencing a fault with your Virgin Media services, we’ll. 0 Kudos. Networking and WiFi. And the range for the position was between $75,000-$95,000. had various members of Virgin Media suddenly pop up on screen looking confused then disappear again, and it generally felt as if whoever was meant to be in. Some kind of appointments will not be able to be changed due to the type of appointment they are for. Options. 2. Automatic compensation under Ofcom rules is £9. After booking a technician slot for today 12-4pm and receiving numerous messages telling me to make sure there was someone aged over 18 to be present, they failed to show and it’s impossible to talk to someone who knows what’s going on !!! My V6 has the dreaded GSOD and is constantly rebooting so I’. Our dedicated, ultrafast network delivers the fastest widely-available broadband speeds to homes and businesses and we’re expanding this through our Project Lightning programme, which could extend our network to up to. 22. on 01-06-2022 14:17. They will just waste your time. 37 in additional expenses and goodwill, on top of the refund of your monthly service charges which means, in. Engineer turned up to install inside the property. No contact. If all your leads are connected and you’re still having no joy, try restarting both your computer and Virgin Media Hub or Super Hub to help run important diagnostics checks. unless you've spent the best part of a week trying. We then rescheduled to 20th October due to house renovations (confirmed with Virgin). Please can the problem - 5187411. If Openreach records show that you have a socket. Just needs engineer to connect a cable (duct already there) from less than 10 meters away across road. However we can also help get this booked in for you via the forum. When you've picked the date and time you want, click Next. 1 REPLY. Initially was told between 1pm and 6pm but I'll be able to see a more precise time on the my VM app on the day. Kids were dependent on internet for school work, our internet went down, waited 4 days for an engineer, he turned up at 6pm, sat outside and then drove off and marked us down as not opening the door. on 16-10-2022 19:44. Has anyone recently experienced data breach with virgin media as in your number was mapped to different account , you receive a message on technical engineer visit with options (reply fixed or continue) and if you reply fixed , you get a call from a random person informing you are cancelling Virgin Media. I can only apologise you were having an issue but taking a look this end, I can see you were able to cancel it. Jowa21. Are you sure that you haven’t got a BT socket somewhere in your property? Phone and fibre extra is delivered to this socket. matt. Hi Chez2681. Engineer not turned up. Engineer not turned up. Networking and WiFi. So today I had a Virgin media engineer out to my house today to try and sort out the countless problems with my broadband. you'll get £26. He stated that someone else will come the following week. Although if you have been given an initial go-live date, then you are entitled to compensation of £5. If you need an answer you will have to phone customer services as a VM staff member will not get to your post for 2 or 3 days. I'd like to take a look into this for you and see what is happening. 12. Plusnet charges £49. I. If so, follow the on-screen instructions. • If you select Change Network Settings > From here, you can change or update your WiFi settings. Restart your equipment. No texts have arrived, I did check on my third attempt that they had my mobile number correct. on 09-02-2023 18:55. TV 360 and home phone not currently available in 2022/23 network expansion areas. During the hub 5 installation process the virgin media engineer stated that the virgin media wifi cable lines werent even on their system and that they weren't working properly as even had problem setting it up. You might like to try giving full details here first to get some advice. on 27-11-2022 02:06. Options. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I booked appointment for a virgin media engineer to change cable box and location and move socket tomorrow morning (11 Feb). However if my rerouting requires reconnection outside my property boundary (See pic) she said Virgin cannot help. Hi, My install needs groundwork completed to get cable to my property, I was told this was happening on both of the stated dates. Next topic. Options. No one ever calls back. He didnt even bother trying, just wanted to go home. Repairs and servicing of Virgin Media equipment come at no extra cost. 30/1. At the same time my Virgin fibre broadband stopped working. QuickStart, set up and connections. Tudor. This fixed it immediately. Unfortunately delays caused by 3rd party, such as wayleave and construction works are not eligible for this compensation. I was supposed to get VM Fibre M500 fitted on Tuesday 6th Dec, the engineer turned up and said I needed a new cable running from the road to the house and this would happen the next day. (This excludes misuse and mistreatment – so try not to use your box as a coaster!) It’s all part of the Virgin Media service, and that’s why we won’t charge you a penny. Plugged it in, I can make calls out, people can ring in but I can't hear it ringing. Virgin had booked in an engineer (s) to come root in a proper connection under my garden, on 6th October as I was given a temporary cable, (hanging off my fence) when I lost TV and Internet a few weeks ago. Absolute joke of a company. Then turn on the V6 again whilst keeping hold of those buttons for a furhter 30 seconds. My services went down yesterday and doing all the tests via the app it was advised to book an engineer appointment. Re: External works delays - engineer does not show up. I've recently had an email from Virgin Media stating I need to arrange a switchover to fibre for my telephone line. Booked to start contract with Virgin media online got pre contract and all and booked engineer for Monday to install broadband today is - 5053575. (This excludes misuse and mistreatment – so try not to use your box as a coaster!) It’s all part of the Virgin Media service, and that’s why we won’t charge you a penny. Community; Volt. . Options. Restart your equipment. This is now the second time that Virgin Media have failed to turn up to install my broadband and absolutely no comms at all, they just didnt show up after i waited indoors for 6 hours. . Engineer not turned up. build flat I needed Vodafone to send an engineer out. I have booked you in for the next available appointment. However on the third attemp it failed to reboot- Have unplugged and reset- nothing-. Sorry to hear about your missed smart meter appointment. Not only that, the Virgin website has changed, I prefer automatic advice. Next door but one had his full installation. I've booked a technician for you to come out and have a look into the issue with landline. 99 and also possibly an installation or activation fee for the 360 box, although this may be waived if the customer is upgrading to the Ultimate Volt package. Check the condition of your phones. I've read these forums, and tried performing a reset of my hub twice and I have tried uninstalling and reinstalling the Virgin Media Connect app from my. I've checked the volume, done all the usual checks, switching on and off, checking it is in the correct portal in the modem. Openreach engineer has twice failed to turn up - considering cancelling my contract. Gaming Support. My line is down again, my attempt to connect to Hub has failed. After waiting three weeks for an engineer appointment to fix the cable to my house - today - they haven't shown up. 1 Kudo. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Arranged to work from home with my. No confirmation received so just rang now and there is no record of the appointment. Fault occurred over a week ago, logged it with BTGS immediately. I have tried all the usual solutions (turning on and off, etc). Yes the situation is a bit messy and confused. Restart your equipment. I wouldnt, cos once its fitted someone has to pay for it! You need to get on to VM and tell them that someone came to your door and fitted equipment that you have not ordered and demand they investigate. Options. Forum Team. Home Phone. TV. Fortunately I took a screenshot of the details and booking number as it is not showing up on the My Virgin Media app. Broadband. take WiFi off automatic in hub settings - try a different channel (1,6 or 11 on 2. Hi. This has been booked for Tuesday however my services are now back up and working. TV on the go. on 28-10-2022 23:02. 2. Hey, Did anyone else get Virgin Media turn up at your. My new broadband deal with Vodafone activated on Monday 30th however with no ONT box installed on my new. 00 if you are not in for a booked appointment. We would like to show you a description here but the site won’t allow us. If you ever need to speak to us urgently or by phone you can call us on 📞 0345 454 1111 or 150 from a VM landline. No call either. tvtimes Posts: 9,276. My hub is upstairs, my landline, 3 phone network starts downstairs. NO PHONE LINE SERVICE SINCE 18TH SEPTEMBER, ENGINEER CAME TO CHECK INDOORS, HE SAID IT WAS THE CABLE FAULT OUTSIDE THE HOUSE, THEY CAME TO LAY NEW CABLE OUTSIDE BUT NEEDS TO BE RECONNECTED INTO THE HOUSE, NOT SEEN A VIRGIN MEDIA ENGINEER SINCE THEN, NOT GOOD. However, as Virgin Media Broadband is a very variable service at the moment, their comment about the problems with the intermittent service was very plausible. Gaming Support. The latest outage is not the only reason Virgin Media has faced criticism in recent weeks: mobile customers will this month also have to contend with inflation-busting price increases of up to 17. We had internet problems over the weekend. I understand that your concern is with regards to the installation of Virgin Media services. Hi there @Liamnew1, welcome to our forum and welcome to Virgin, we are happy to have you. Can you let me know how to book an engineer p. Could we please arrange an en. I called Virgin as soon as I noticed the issue and. After searching online for alternatives I've come to find that no other provider offers High-speed broadband, so I'm currently stuck with an ADSL connection from BT with speeds of 3 / 0. build flat I needed Vodafone to send an engineer out. £29. You can be confident that we will do everything we can to ensure that it is put right. Fortunately I took a screenshot of the details and booking number as it is not showing up on the My Virgin Media app. The visit will be viewable in your online account shortly - virg. You can also view this in the My VM app . Phoned on the evening on 24th was told cannot help today will have to call back tomorrow due to the updates in the area. A master socket is the main socket for the phone line in your home, not an extension socket. You’ll find support for everything, from setting up the Hub to fixing internet issues – and the latest broadband deals. Options. Scroll down to “Network” and press the “OK” button. Chris. > Network. Book a Virgin Media engineer FAQs We would like to show you a description here but the site won’t allow us. Well that's not the engineers fault if you need civils and if it's the guys that do the cable, they ain't virgin media engineers, we're they even in virgin media vans,. This follows on from an appointment made for last week. All forum topics; Previous topic; Next topic; 2 REPLIES 2. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. Unacceptable wait for engineer appointment. Engineer arrived an hour early when no one was at the property, but a neighbour kindly let him in. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Engineer not turned up. on 24-01-2022 21:07. The engineer who came to our area seemed very shifty when I asked him if it was a network problem. Prior to this an appointment was made by Nige. The box itself crashes daily and is unable to access. I ran all the automatic checks twice with no result, then called the helpline who told me to monitor the situation for 24 hours. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . It's now nearly 1pm and the My VM app still says between 1pm and 6pm. . Stay safe online. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. lovett wrote: ». I ordered my home start setup kit approximately one month ago which arrived today. We would like to show you a description here but the site won’t allow us. Otherwise - explain the issues you're having on this forum and others can advise, VM. A Ti-Vo was installed in one of the upstairs bedrooms. My date for the service to start is December 24th. QuickStart, set up and connections. 2. - remove the ethernet. Hi @mac51 thanks for your reply. It's less widely available than some other providers, at 52% national coverage compared to 97% of the. Whether it’s your Virgin Media broadband, TV or home phone, we’ll send along one of our lovely engineers to repair and replace your kit, at no extra cost*. Get the V6 box back and make sure you don't have any problems, and then as you have been able to have a test run of the 360 you can then decide if you want to software upgrade both. Options. That is the date you start the compensation clock from. Luke showing test-ipv6. Options. 3. Engineer no show and no contact. 4 hours ago. I called at 12. We would like to show you a description here but the site won’t allow us. Sounds like you need a manned engineer install rather than self-serve. In response to Anonymous User's comment. Sign in . I believe it is a deliberate strategy by VM. If that's the case then you'll still definitely have the usual landline set up until then, but once the date passes it will go inactive. This happned to me today. Hello, I am trying to book an engineer to do my internet as I choose șelf install, i did everything by the book but it still not working no internet anything. Engineers fails to turn up in My Virgin Media App a week ago; Cancel engineer appt in My Virgin Media App 02-10-2023; Unable to cancel engineet apt in My Virgin Media App 07-09-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media. We would like to show you a description here but the site won’t allow us. There’s a broadband issue in your area and our technicians are on the case to fix things. I thought you couldn't have a 360 and a V6 running on the same account at the same time. I signed up for Virgin Media broadband on the 28th of October and originally booked an installation date for the 5th of November. 10-09-2022 17:45 - edited 10-09-2022 17:47. Last month a Virgin Media engineer was installing a new fibre connection just two houses down the road from me. Rang to cancel my virgin contract on Monday as paying nearly £100 per month for very poor broadband/Internet experience. Ok received an adaptor, set up as instructed - nothing! I wasn’t told that the port would need to be activated. The box should reboot, the power button will turn blue, and it should reset and boot up normally. If there is anything you need going forward - please just let us know. Since being connected to Stream TV the Upgrade app has not worked, neither does the link it sends you to on the web. When I got a virgin contract, a virgin media salesperson promised me to send an engineer. 2. Hi I want to cancel the engineer visit on 5th November 0800-1300 to fix the problem with my phone extensions since Virgin switched to fibre phone line. An Engineer came on 10/11/22 and rectified the “ deadline” it worked for a few days but the same problem has arisen. Absolute joke of a company. Sorry to hear you are having an issue with installation. Virgin media cancel installation month after month. Engineer not turned up. Up to speed 159 Views Message 2 of 3 Flag for a moderator. I will be able to get this set up for you. Get our superfast unlimited fibre broadband. Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) By cheque (with your name, account number, and postcode on the back) to: Virgin Media Payments Ltd. Hi, I am still awaiting an engineer to replace the Hub 3 as ethernet ports sometimes stop working even worse when pinhole resets are executed. We would like to show you a description here but the site won’t allow us. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. An appointment was booked when I signed up with TalkTalk for today 8am to 1pm but the engineer never turned up. Emma Robinson, 42, from Surrey, who is a Virgin Media customer,. Select “Settings” and press the “OK” button again. , a Virgin engineer was scheduled (Thursday 12th Jan). Manage Your Account. I must say, I am absolutely in shock!! I had an engineer booked in for yesterday who was supposed to turn up between 1-6PM and he never showed. Meanwhile, worth a check for any “known network faults - try in 2 places. 22 along with broadband and TV. Virgin Media offers four multi award-winning services across the UK and Ireland: broadband, TV, mobile phone and landline. Looks like lots of other people had the same problem. Browse. HI postpete, thanks for the message and sorry to hear that there is an issue with the landline connection, I will send you a private message so that this can be looked into further for you. Engineer arrival time not updated on MyVM. Prior to this an appointment was made by Nige. I received a booking for an engineer after going through the on line checking process. I’m new to Virgin Media and I’m due to have a broadband-only package installed on 4th Feb. . Hello, I recently had Virgin media set to be installed but on the day no engineer turned up to install. The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied. Cancel engineer appt in My Virgin Media App 02-10-2023; Unable To Save Changes Made To My Virgin Media Account Contact Number in My Virgin Media App 04-09-2023; APP in My Virgin Media App 19-08-2023; Can’t cancel engineer appointment in My Virgin Media App 21-07-2023; Cancellation of Engineer Appointment in My Virgin. 5 Mbps. The reason behind all of this is that VM (like all other "Tech" providers) are having "Hub" or electronic equipment supply issues - for the reasons that have been well reported in the press recently. Many thanks,A Virgin media engineer was sent to my flat on Thursday the 7th of September and he installed my Virgin media package,which consisted of Virgin TV and broadband. They were supposed to come. @shina67 If your services are now running again it is likely that the issue was caused by an external fault. I reset the hub after the update and since then I have had no home phone. Hi @nickygalea, We have a dedicated page on our Community Forums along with a page with more details on our website for further information, but essentially what the switchover means is that your landline service will instead operate via your broadband router using. I have V360 multiroom, but the second box has too many faults to list, poor signal strength, broken ethernet port, communication issues with the primary STB and pixelation. They then sent me the engineer's. Follow these steps to install your virgin Media Broadband, TV and Phone service. Although my online account says that an engineer turned up and everything is working! My advise if you have an existing connection for a router in your house don't. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. None of the advisors in India know what they are doing and - 5263894. When you place your order, we'll let you know. No, should bi in an omnibus. Give the broadband team a call 0330 041 2460 But if the socket is there and you have the router, it should be straight forward to set up yourself. Virgin TV 360. We would like to show you a description here but the site won’t allow us. I had an engineer booked, came home from work specially and found he'd turned up ten minutes early, left a card and gone. Next. We've been asked not to post the number on the forum so I'll send you a PM with it. Thanks for your first post and welcome to our Community. I have successfully charged them £20. 22. Jowa21. Whilst this isn't ideal, it does happen on occ. 08-02-2023 01:51 PM. Networking and WiFi. I have talked to about 10 different people on the phone and on the chat. Your new appointment details are displayed. Whether it’s your Virgin Media broadband, TV or home phone, we’ll send along one of our lovely engineers to repair and replace your kit, at no extra cost*. A VM person will respond in a day or two. Options. wait here and VM should sort something. Options. Please let us know if you have any further issues. Whether it’s your Virgin Media broadband, TV or home phone, we’ll send along one of our lovely engineers to repair and replace your kit, at no extra cost*. not all installs have an internal box start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box. Ran diagnostics, no success so had to book an engineer visit. Here are some check points to make sure your phones are in good working order. It wasn't a very good service anyway - expensive and poor quality compared to other providers. Turn off the V6 at switch; then on the V6 box hold down both the power button and the + button at the same time. 1 ACCEPTED SOLUTION. Explain what you need done - if an engineer visit is offered accept that. Re: Engineer appointment is too far. . Post a photo of the outside omnibox to allow VM to assess the damage. cancel. I'd suggest giving the broadband team a call and they can check the status of the engineer's visit. To view this please sign in to My Virgin Media here: My VM. If we promised to be with you on a particular day and we don’t turn up that day, or cancel with less than 24 hours’ notice, we’ll automatically apply a £29. I do not work for VM. As said, you will pay nothing until VM's service is installed and operational. Yes the situation is a bit messy and confused. Home Phone. . DTully. Learn more. Have you tried the pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 to book a technician install? A VM forum team. If our technicians find the issue is with your equipment and not Virgin Media’s, or if Virgin Media equipment has been damaged or tampered with, you may be charged a £25 fee. Monday to Friday 9am to 6pm and see if you can get. Thanks for confirming, so I need to call them and attempt to get them to understand what is wrong and avoid another £25 charge!Options. Even sitting in the room above the router, the WiFi was dreadful. I have looked at the video on line about setting up the Hub. Solved: Hi All, Recieved notification on my phone this morning of an Engineer appointment on Friday. There may also be a £9. screw the master socket back to the wall.